Privacy Policy

Altcutm LLC ("we," "us," or "our") operates AI Agency Mentorship (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

a) Personal Information You Provide

• Name
• Email address
• Phone number (optional, for WhatsApp support)
• Payment information (processed securely by Stripe; we do not store full card details)
• Business details (optional)
• Communication data (emails, support messages, course feedback)

b) Automatically Collected Information

• Device information: IP address, browser type, operating system
• Usage data: Pages viewed, time spent, clickstream data
• Cookies and tracking technologies (see Section 8)

c) Information from Third Parties

• Stripe: Payment and transaction data
• Analytics providers: Google Analytics or similar

2. How We Use Your Information

• Provide the Service: Process subscriptions, deliver content, manage your account
• Communicate: Send course updates, support responses, newsletters
• Process payments: Charge subscription fees, handle refunds (via Stripe)
• Improve the Service: Analyze usage, optimize content, fix bugs
• Marketing: Send promotional emails (you can opt out anytime)
• Legal compliance: Comply with laws, enforce our Terms, prevent fraud

3. Legal Basis for Processing (GDPR)

• Contract performance: To provide the Service you subscribed to
• Legitimate interests: To improve the Service and communicate with you
• Consent: For marketing emails (you can withdraw consent anytime)
• Legal obligation: To comply with laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Stripe (payments), email providers, analytics tools, hosting services
• Legal Requirements: If required by law, court order, or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

• Active accounts: Data retained while your subscription is active
• Canceled accounts: Data retained for up to 12 months after cancellation
• Transaction records: Retained for 7 years (tax and accounting compliance)

6. Your Rights

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing emails

To exercise your rights: Email alt@altcutman.com or WhatsApp +64 21 255 0493

7. Security

• Encryption (SSL/TLS) for data in transit
• Secure hosting infrastructure
• Access controls and authentication
• Regular security audits

No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking

We use cookies to remember your login, analyze traffic, personalize content, and improve performance.

• Essential cookies: Required for the Service to function
• Analytics cookies: Help us understand usage (e.g., Google Analytics)
• Marketing cookies: Used for targeted advertising (e.g., Meta Pixel)

You can control cookies through your browser settings. Disabling cookies may affect functionality.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect data from minors.

11. International Data Transfers

Your data may be transferred to countries other than your own, including New Zealand and the United States. We ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email.

13. Contact Us

By using AI Agency Mentorship, you acknowledge that you have read and understood this Privacy Policy.