Privacy Policy

Altcutm LLC ("we," "us," or "our") operates AI Agency School (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

a) Personal Information You Provide

When you register, subscribe, or interact with the Service, we may collect:

• Name
• Email address
• Phone number (optional, for WhatsApp support)
• Payment information (processed securely by Stripe; we do not store full card details)
• Business details (optional, e.g., agency name, website)
• Communication data (emails, support messages, course feedback)

b) Automatically Collected Information

When you access the Service, we may automatically collect:

• Device information: IP address, browser type, operating system
• Usage data: Pages viewed, time spent, clickstream data
• Cookies and tracking technologies: See Section 8 below

c) Information from Third Parties

We may receive information from:

• Stripe: Payment and transaction data
• Analytics providers: Google Analytics, Mixpanel, or similar

2. How We Use Your Information

We use your information to:

• Provide the Service: Process subscriptions, deliver content, manage your account
• Communicate: Send course updates, support responses, newsletters
• Process payments: Charge subscription fees, handle refunds (via Stripe)
• Improve the Service: Analyze usage, optimize content, fix bugs
• Marketing: Send promotional emails (you can opt out anytime)
• Legal compliance: Comply with laws, enforce our Terms, prevent fraud

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, we process your data under the following legal bases:

• Contract performance: To provide the Service you subscribed to
• Legitimate interests: To improve the Service, analyze usage, and communicate with you
• Consent: For marketing emails (you can withdraw consent anytime)
• Legal obligation: To comply with laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Stripe (payments), email providers (e.g., SendGrid), analytics tools (e.g., Google Analytics), hosting services
• Legal Requirements: If required by law, court order, or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and comply with legal obligations. Specifically:

• Active accounts: Data retained while your subscription is active
• Canceled accounts: Data retained for up to 12 months after cancellation (for support, legal, or tax purposes)
• Transaction records: Retained for 7 years (tax and accounting compliance)

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Restrict processing: Request limitation of data processing
• Withdraw consent: Withdraw consent for marketing emails

7. Security

We implement reasonable technical and organizational measures to protect your data, including:

• Encryption (SSL/TLS) for data in transit
• Secure hosting infrastructure
• Access controls and authentication
• Regular security audits

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your login and preferences
• Analyze site traffic and usage
• Personalize content
• Improve performance

Types of Cookies

• Essential cookies: Required for the Service to function
• Analytics cookies: Help us understand how you use the Service (e.g., Google Analytics)
• Marketing cookies: Used for targeted advertising (if applicable)

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

9. Third-Party Links

The Service may contain links to third-party websites (e.g., YouTube, Stripe). We are not responsible for their privacy practices. Please review their privacy policies.

10. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including New Zealand and the United States (where our service providers are located).

We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses for GDPR compliance).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: